FAQs & Troubleshooting
![]() |
Popular |
348 Results
- 1REPLACE DRUM
- 2Check Connection
- 3Set up your Brother machine on a wireless network.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5White lines, bands or ribbing across the page
- 6Replace Toner
- 7What driver package format is supported by my Linux distribution?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11MANUAL FEED
- 12JAM INSIDE
- 13The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 14Print Unable
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Print both sides of paper or a booklet automatically
- 20Clean the drum unit
- 21Wrinkles or creases
- 22Reset the network settings to the factory default (video instructions available)
- 23Black lines down the page
- 24Is there a Brother machine which is compatible with Mac Airport stations?
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Change the printer driver settings (Windows/macOS)
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Size mismatch
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 31Transfer faxes to the PC when my machine has a mechanical problem
- 32Out of Memory
- 33Pre-Required Procedures (Linux)
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35JAM DUPLEX
- 36Ghost
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Enable the Brother machine's network interface.
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40No Paper
- 41Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43What is Distinctive Ring and how do I program it?
- 44Use the Network Connection Repair Tool (Windows)
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?