FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6JAM DUPLEX
- 7JAM TRAY 1
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10Reset the network settings to the factory default (video instructions available)
- 11Replace Toner
- 12Jam Rear
- 13Setup and use Brother PC-FAX receiving
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Can I use AirPrint with my Brother machine?
- 16Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17JAM INSIDE
- 18Wrinkles or creases
- 19Hollow print
- 20Change the printer driver settings (Windows/macOS)
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25REPLACE DRUM
- 26Enable the Brother machine's network interface.
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28What is Toner Continue Mode?
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Pre-Required Procedures (Linux)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Toner Low or Prepare New Toner Cartridge
- 35Document Jam
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Reset the network settings to the factory default
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 40Store numbers on my Brother machine for easy dialing from the control panel.
- 41Out of Memory
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Black toner marks across the page
- 45White lines across the page
- 46Delete print jobs from the print queue.
- 47I cannot start ControlCenter4.
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.