FAQs & Troubleshooting
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288 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Does NC-2200w work with Windows Vista?
- 4"Paper Jam Inside" error appears on the LCD. What should I do?
- 5Pre-Required Procedures (Linux)
- 6How do I load legal size paper in the paper tray?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Change the printer driver settings (Windows/macOS)
- 9What is the BRAdmin Professional software used for?
- 10I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11What driver package format is supported by my Linux distribution?
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Scan and save a document in PDF format (Scan to File)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 18How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 19What are the recommended specifications for the paper I should use on my product?
- 20"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22Check the firmware version.
- 23I can print but cannot scan via network. (For Macintosh)
- 24In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 25How can I clear the "Scanner Locked" error message?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27Command List of brscan. (Linux)
- 28Protect your Brother machine against unauthorised access over the network
- 29The printer status is Offline or Paused.
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 32Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 33I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 34I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 35Scan a document in Windows 8 and Windows 10.
- 36"Paper Jam Rear" error appears on the LCD. What should I do?
- 37When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 38Printing on thick paper or transparencies.
- 39Change Drum Soon
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41What is Distinctive Ring and how do I program it?
- 42Replace the drum unit.
- 43I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46Can I print from or scan to Android™ Smartphone?
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 50I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.