FAQs & Troubleshooting
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MFC-7420
290 Results
1.
How do I clean white or black spots on printed documents?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
4.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
5.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
6.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
7.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
8.
Load paper.
9.
How to identify your Operating System (OS).
10.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
11.
Can I print from or scan to Android™ Smartphone?
12.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
13.
Scan and save a document in PDF format (Scan to File)
14.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
15.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
16.
How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
17.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
18.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
19.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
20.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
21.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
22.
Configure or change the settings of the ControlCenter 2 or 3 scanning options
23.
What driver package format is supported by my Linux distribution?
24.
Cannot print after a Windows 10 update (June 2020)
25.
Protect your Brother machine against unauthorised access over the network
26.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
27.
Check the IP addresses of your PC and the Brother machine
28.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
29.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
30.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.