FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7How do I load paper in paper tray#2?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10What is Brother iPrint&Scan?
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12Can I connect to the Active Directory server using the LDAP feature?
- 13Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 14I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Scan and save a document in PDF format (Scan to File)
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22Can third party ink be used to refill the ink cartridges?
- 23How do I load envelopes into my machine?
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I get a TS error when trying to print on a wireless network.
- 26Enable the Brother machine's network interface.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 34Windows 7 Support Information
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37How do I clear the message "Unable to..." or "... Unable" ?
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39Why doesn't the machine answer when receiving a call?
- 40Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 41How do I factory reset the network settings?
- 42I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47How do I adjust my Brother machine's tray use for copying and faxing?
- 48How do I know which side up my photo paper should be in the tray?
- 49The printer status is Offline or Paused.
- 50I am sharing my Brother machine. I can print but cannot scan.