FAQs & Troubleshooting
![]() |
Popular |
347 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4What is Brother iPrint&Scan?
- 5I cannot print using my Brother machine on a wireless network (Mac)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 8Pre-Required Procedures (Linux)
- 9Scan and save a document in PDF format (Scan to File)
- 10Replace Ink
- 11Can I print from or scan to Android™ Smartphone?
- 12I cannot remove red-eye.
- 13Set up your Brother machine on a wireless network.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Where is the USB port on the machine?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22When I make a copy the image or text is cut off. What can I do?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 25I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 26Uninstall printer drivers (Linux)
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Change the printer driver settings (Windows/macOS)
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 37How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 38Can I transfer faxes to the PC when my machine has a mechanical problem?
- 39How do I know which Receive Mode to select?
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43Load paper in the paper tray
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50When I scan a document using ControlCenter, the scanned file size is too big.