FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Scan and save a document in PDF format (Scan to File)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Load paper in the paper tray
- 10Replace Ink
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Can I print from or scan to Android™ Smartphone?
- 13I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Set up your Brother machine on a wireless network.
- 16The printer status is Offline or Paused.
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18When I print, the pages are smudged with ink. What should I do?
- 19Preview the faxes I receive before I print them.
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 23I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 24Is my Brother machine compatible with Windows Vista?
- 25When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 26The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Pre-Required Procedures (Linux)
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34How do I know which side up my photo paper should be in the tray?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38What is the BRAdmin Professional software used for?
- 39I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41How do I know which Receive Mode to select?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46I cannot make borderless prints.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Delete numbers stored in my Brother machine's Caller ID History.
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)