FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3Uninstall the drivers (Windows)
- 4Pre-Required Procedures (Linux)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10One or more of my colors are not printing (blank). What can I do?
- 11Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13Cannot print after a Windows 10 update (June 2020)
- 14I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17The edge of glossy paper is smudged.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 19Change the printer driver settings (Windows/macOS)
- 20Functions supported in the Windows 7 built-in drivers
- 21I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 22I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25How do I factory reset the print server?
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27Configure and use PC-FAX (CUPS) (Linux)
- 28The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 29Can I print from or scan to Android™ Smartphone?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 34How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 35When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 36"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 37The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40Print command (cupswrapper) (Linux)
- 41Verify the Brother machine connected to the Wired Network (For Windows)
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 46How do I make a copy on my Brother machine?
- 47How many times will my Brother machine automatically redial a busy number?
- 48When I scan a document using ControlCenter, the scanned file size is too big.
- 49I cannot print from my computer via network. (For Windows)
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)