FAQs & Troubleshooting
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283 Results
- 1Pre-Required Procedures (Linux)
- 2How do I load paper in paper tray#2?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6How do I clear Machine Error 46?
- 7Scan and save a document in PDF format (Scan to File)
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12Can I program my Brother machine to forward the faxes I receive to another location?
- 13I cannot pull the paper tray out of my machine. What can I do?
- 14I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 15When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 18Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 19I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 20Can I still receive faxes or calls when the machine is switched off?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The printer status is Offline or Paused.
- 25I can print but cannot scan via network. (For Windows)
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 30One or more of my colors are not printing (blank). What can I do?
- 31Scan a document in Mac OS X 10.7.
- 32Glossy Paper does not feed correctly. What can I do?
- 33"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 34After I installed Sun JavaVM, some applications will not work correctly.
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 39Uninstall Scan-key-tool. (Linux)
- 40Windows 10 Support Information
- 41Open the Control Panel (For Windows)
- 42How to identify your Operating System (OS).
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45The edge of glossy paper is smudged.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47I cannot print from my computer via USB.
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.