FAQs & Troubleshooting
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283 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Macintosh. What is the PreScan option used for?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5One or more of my colors are not printing (blank). What can I do?
- 6How do I load paper in paper tray#2?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 13I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 19When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21Cannot print after a Windows 10 update (June 2020)
- 22Uninstall Scan-key-tool. (Linux)
- 23I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25Windows 10 Support Information
- 26Delete print jobs from the print queue.
- 27Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 32Scan a document from the Windows Vista Photo Gallery
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34Scan an image and insert it in a Windows XP application
- 35When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 36When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 37What is Distinctive Ring and how do I program it?
- 38Why doesn't the machine answer when receiving a call?
- 39The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 40Pre-Required Procedures (Linux)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43How do I know which side up my photo paper should be in the tray?
- 44I can print but cannot scan via network. (For Windows)
- 45Scan and save a document in PDF format (Scan to File)
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Can I use voice mail on the same line as my Brother machine?
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
