FAQs & Troubleshooting
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MFC-5860CN
283 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
3.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
4.
Scan and save a document in PDF format (Scan to File)
5.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
6.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
7.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
8.
How do I load 10 x 15 Glossy paper into my machine?
9.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
10.
I cannot install Brother drivers on Debian 10 or later (Linux)
11.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
12.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
13.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
14.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
15.
One or more of my colors are not printing (blank). What can I do?
16.
When I print, the pages are smudged with ink. What should I do?
17.
Where is the USB port on the machine?
18.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
19.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
20.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
21.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
22.
How do I load paper in paper tray#2?
23.
I can print but cannot scan via network. (For Windows)
24.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
25.
How to identify your Operating System (OS).
26.
Locate files scanned with ControlCenter3 (For Windows)
27.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
28.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
29.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
30.
Pre-Required Procedures (Linux)