FAQs & Troubleshooting
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- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is Brother iPrint&Scan?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Replace Ink
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 18Scan and save a document in PDF format (Scan to File)
- 19Paper Jam
- 20What is Distinctive Ring and how do I program it?
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22Can third party ink be used to refill the ink cartridges?
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 25Pre-Required Procedures (Linux)
- 26The printer status is Offline or Paused.
- 27Can I use voice mail on the same line as my Brother machine?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33Stop my Brother machine from automatically redialing a number.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38Can I transfer faxes to the PC when my machine has a mechanical problem?
- 39When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41I cannot use the "Modules Update" button on Web BRAdmin.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Cannot print after a Windows 10 update (June 2020)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?