FAQs & Troubleshooting
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321 Results
- 1Load paper in the paper tray
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3One or more of my colors are not printing (blank). What can I do?
- 4How do I load envelopes into my machine?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 9The printer status is Offline or Paused.
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13When I print, the pages are smudged with ink. What should I do?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Configure and use PC-FAX (CUPS) (Linux)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21How to identify your Operating System (OS).
- 22When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24I am asked to enter a password when starting the Remote Setup application. What is the password?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 27I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32How do I know which side up my photo paper should be in the tray?
- 33Verify if the Brother machine has a dial tone
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35How do I clear the message "Unable to ..." or "... Unable" ?
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Configure the Scan to Email Feature (Linux)
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47Stop my Brother machine from automatically redialing a number.
- 48Delete numbers stored in my Brother machine's Caller ID History.
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Change the printer driver settings (Windows/macOS)