FAQs & Troubleshooting
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143 Results
- 1Change the printer driver settings (Windows/macOS)
- 2Delete print jobs from the print queue.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 5Scan a document from a Windows XP application
- 6Scan a document using "Scanner and Camera Wizard" in Windows XP
- 7Scan an image and insert it in a Windows XP application
- 8Open the Control Panel (For Windows)
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 11What is Distinctive Ring and how do I program it?
- 12I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 13I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 21How do I replace the Ink Cartridge?
- 22Why doesn't the machine answer when receiving a call?
- 23Can I confirm that the FAX was sent correctly?
- 24Can I reduce the size of a received fax on this machine?
- 25I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 26Windows 10 Support Information
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 30How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 31When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 36The printer status is Offline or Paused.
- 37Functions supported in the Windows 7 built-in drivers
- 38Scan a document from the Windows Vista Photo Gallery
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41Scan a document in Windows 8 and Windows 10.
- 42Scan a document from a Windows Vista application
- 43I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 44How can I clear the "INK EMPTY" message?
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47What is the "Station ID" and how do I set it?
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?