FAQs & Troubleshooting
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143 Results
- 1Can I print using only the black ink cartridge when the Color cartridges have run out?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 5How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8Can I confirm that the FAX was sent correctly?
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10Verify if the Brother machine has a dial tone
- 11Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 12Windows 10 Support Information
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Change the printer driver settings (Windows/macOS)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 22I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 25I can receive a fax, but cannot receive a telephone call.
- 26Is my Brother machine compatible with third party print servers?
- 27Clear the paper jam or printer jam.
- 28I am experiencing problems sending a fax, what can I do?
- 29Delete print jobs from the print queue.
- 30How to identify your Operating System (OS).
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32The printer status is Offline or Paused.
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Functions supported in the Windows 7 built-in drivers
- 35The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 36I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 37How do I store received faxes in memory?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 39What is Distinctive Ring and how do I program it?
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 42The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 43Do I need a telephone line to send and receive faxes with my Brother machine?
- 44I cannot scan via USB. (Mac OS X)
- 45Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 46Scan a document from a Windows Vista application
- 47Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 48How do I print the received faxes that are stored in memory? (Fax Storage)
- 49How do I know which receive mode to select?
- 50The link icon for Outlook Express is not displayed in PaperPort®. What should I do?