FAQs & Troubleshooting
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143 Results
- 51I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 52Change the printer driver settings (Windows/macOS)
- 53The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 54The printer status is Offline or Paused.
- 55I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 56Functions supported in the Windows 7 built-in drivers
- 57My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 58I can receive a fax, but cannot receive a telephone call.
- 59Verify if the Brother machine has a dial tone
- 60I cannot scan via USB. (Mac OS X)
- 61I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 62I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 63Can I print using only the black ink cartridge when the Color cartridges have run out?
- 64Scan a document from the Windows Vista Photo Gallery
- 65When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 66Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 67When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 68When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 69I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 70How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 71In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 72How do I clear a Machine Error 41, ME41 from the display?
- 73Scan a document using "Scanner and Camera Wizard" in Windows XP
- 74Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 75Scan a document in Windows 8 and Windows 10.
- 76Scan a document from a Windows Vista application
- 77Scan a document from a Windows XP application
- 78I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 79Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 80I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 81When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 82Clear the paper jam or printer jam.
- 83How can I clear the "INK EMPTY" message?
- 84Can I print a report that will show a listing of faxes I sent and received?
- 85How do I print the received faxes that are stored in memory? (Fax Storage)
- 86I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 87I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 88Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 89How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 90How do I store received faxes in memory?
- 91The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 92The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 93I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 94My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 95Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 96What is Distinctive Ring and how do I program it?
- 97I am experiencing problems sending a fax, what can I do?
- 98Where can I find the serial number for my unit?
- 99How do I program the date and time?
- 100I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?