FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 3How to identify your Operating System (OS).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7What is the BRAdmin Professional software used for?
- 8I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10I cannot print from my computer via network. (For Macintosh)
- 11Pre-Required Procedures (Linux)
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan and save a document in PDF format (Scan to File)
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 16Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19One or more of my colors are not printing (blank). What can I do?
- 20I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21Can I confirm that the FAX was sent correctly?
- 22I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24I cannot print from my computer via network. (For Windows)
- 25My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 26When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 29The edge of glossy paper is smudged.
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37Why doesn't the machine answer when receiving a call?
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39What is Multi-Function Link Pro Suite?
- 40Can I still receive faxes or calls when the machine is switched off?
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Windows 10 Support Information
- 44Verify the Brother machine connected to the Wired Network (For Macintosh)
- 45Send a fax without scanning the documents into memory.
- 46Verify if the Brother machine has a dial tone
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 49How do I set up an answering machine (TAD) to work on the same line as my FAX/MFC?
- 50Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)