FAQs & Troubleshooting
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MFC-425CN
275 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
3.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
4.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
The printer status is Offline or Paused.
7.
When I print, the pages are smudged with ink. What should I do?
8.
Can I reduce the size of a received fax on this machine?
9.
My FAX/MFC will not Dial. Why?
10.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
11.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
12.
Delete print jobs from the print queue.
13.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
14.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
15.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
16.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
17.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
18.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
19.
I cannot install Brother drivers on Debian 10 or later (Linux)
20.
What driver package format is supported by my Linux distribution?
21.
Cannot print after a Windows 10 update (June 2020)
22.
Check the firmware version.
23.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
24.
Can I print from or scan to Android™ Smartphone?
25.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
26.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
27.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
28.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".
29.
Can I use voice mail on the same line as my Brother machine?
30.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?