FAQs & Troubleshooting
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252 Results
- 1I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3How to identify your Operating System (OS).
- 4What driver package format is supported by my Linux distribution?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Can third party ink be used to refill the ink cartridges?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Change the printer driver settings (Windows/macOS)
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10Scan and save a document in PDF format (Scan to File)
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Functions supported in the Windows 7 built-in drivers
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17I am having issues with the paper feed. What can I do?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20How do I adjust the number of times my Brother machine rings before it answers?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 22Does NC-2200w work with Windows Vista?
- 23Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25The printer status is Offline or Paused.
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29I cannot install the driver when using the Driver Install Tool. (Linux)
- 30Open the Control Panel (For Windows)
- 31I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 32Scan using XSane or GIMP (Linux)
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38Why can't I print when an ink cartridge is empty?
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40The keys on the control panel do not respond.
- 41Is there any way to view how much ink is remaining?
- 42Cannot print after a Windows 10 update (June 2020)
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 45How do I clear Machine Error 46?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47Is there any way to reduce Ink consumption?
- 48"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 49Scan a document in Windows 8 and Windows 10.
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?