FAQs & Troubleshooting
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252 Results
- 1I am having issues with the paper feed. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I print on an envelope?
- 4I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 10Why can't I print when an ink cartridge is empty?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 13Functions supported in the Windows 7 built-in drivers
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15What is Distinctive Ring and how do I program it?
- 16Clear the message "Awaiting Redial"
- 17I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 18The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 19Is my Brother machine compatible with third party print servers?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23How do I program the date and time?
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30When I scan a document using ControlCenter, the scanned file size is too big.
- 31When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33Where is the full User's Guide? I can't find enough information in the paper manual.
- 34Firewall port requirements of the Scan Key Tool (Linux)
- 35I cannot print from my computer via USB.
- 36I can print but cannot scan via network. (For Macintosh)
- 37I can receive a fax, but cannot receive a telephone call.
- 38How do I clear Machine Error 46?
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 43The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45How can I improve poor print quality?
- 46How do I replace the Ink Cartridge?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48What driver package format is supported by my Linux distribution?
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)