FAQs & Troubleshooting
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143 Results
- 1Printouts have wrinkles or creases.
- 2"JAM DUPLEX" error appears on the LCD.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4"JAM REAR" error appears on the LCD. What should I do?
- 5"JAM INSIDE" error appears on the LCD. What should I do?
- 6My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 7Delete print jobs from the print queue.
- 8The printer status is Offline or Paused.
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Can I print from DOS applications?
- 11Replace the drum unit.
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14How do I change the print server password?
- 15I cannot use the "Modules Update" button on Web BRAdmin.
- 16Use the "Booklet Printing" feature.
- 17Open the Control Panel (For Windows)
- 18How to identify your Operating System (OS).
- 19A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 20I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 21The paper is skewed when it's printed.
- 22When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 23I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 24Can I print using the IPP protocol on Windows XP?
- 25What are the expected yields of the consumables?
- 26How do I factory reset the print server?
- 27How can I know how many pages the printer has printed?
- 28How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I cannot print from my computer via network. (For Macintosh)
- 34Does NC-2200w work with Windows Vista?
- 35Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37White spots appear in areas of dense black printing.
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Uninstall printer drivers (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45I cannot print from my computer via USB.
- 46Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 47In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 48I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 49I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 50Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?