FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6How do I factory reset the print server?
- 7How to identify your Operating System (OS).
- 8Printouts have wrinkles or creases.
- 9Can I print from DOS applications?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12The printer status is Offline or Paused.
- 13What is a "Generic PCL Driver"?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15Can I print using the IPP protocol on Windows XP?
- 16What is the printable area per page?
- 17How do I install additional memory?
- 18The image is ghosted.
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20Delete print jobs from the print queue.
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Change the printer driver settings (Windows/macOS)
- 24Functions supported in the Windows 7 built-in drivers
- 25The paper is skewed when it's printed.
- 26Does NC-2200w work with Windows Vista?
- 27All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 28What kind of paper can I use?
- 29Printouts have a curl or wave.
- 30Printouts (envelopes) have creases.
- 31What do the LED indications mean?
- 32How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 33What is the BRAdmin Professional software used for?
- 34How do I change the print server password?
- 35Replace the toner cartridge.
- 36The printed letters are slanted, positioned incorrectly.
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39White lines appear across the page.
- 40Replace the drum unit.
- 41Cannot print after a Windows 10 update (June 2020)
- 42I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44I cannot print from my computer via network. (For Macintosh)
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46I updated the Web BRAdmin and cannot enable the logging function.
- 47When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.