FAQs & Troubleshooting
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131 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6How do I print a Test page?
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8Replace the toner cartridge
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11How can I change the printer settings?
- 12The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 13What kind of paper can I use?
- 14Printouts have a curl or wave.
- 15What can happen if the wrong paper is used in your machine.
- 16The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 17How can I clean the inside of the printer?
- 18Check the firmware version.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How to identify your Operating System (OS).
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22Printouts have wrinkles or creases.
- 23What is the printable area per page?
- 24What is the recommended paper?
- 25The printed letters are slanted, positioned incorrectly.
- 26Windows 10 Support Information
- 27Uninstall the drivers. (Mac OS X 10.5)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Paper size settings are unavailable when I print from OpenOffice (Linux)
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 33Can I print from or scan to Android™ Smartphone?
- 34Change the printer driver settings (Windows/macOS)
- 35The paper is skewed when it's printed.
- 36The printer prints unexpectedly or it prints garbage.
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 39Replace the drum unit.
- 40What are the expected yields of the consumables?
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Print a Printer Settings page.
- 44How do I clear paper jams?
- 45Where do I find the complete User's Guide?
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Uninstall printer drivers (Linux)
- 49Delete print jobs from the print queue.
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)