FAQs & Troubleshooting
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131 Results
- 1Change the printer driver settings (Windows/macOS)
- 2The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 3The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 4I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8I cannot print from my computer via USB.
- 9Lines appears across the page.
- 10Uninstall printer drivers (Linux)
- 11Windows 10 Support Information
- 12What is the difference between the toner cartridge and the drum unit?
- 13The printer does not feed paper from the manual feed slot.
- 14Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 15Replace the toner cartridge
- 16Vertical black lines appear on the printout.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I cannot update the firmware.
- 23After I installed Sun JavaVM, some applications will not work correctly.
- 24How do I print a Test page?
- 25Printouts have toner specks.
- 26Printouts are with gray background.
- 27What driver package format is supported by my Linux distribution?
- 28Large characters are printed incorrectly. (Linux)
- 29I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 30Check the firmware version.
- 31Delete print jobs from the print queue.
- 32How to identify your Operating System (OS).
- 33I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 34The printer status is Offline or Paused.
- 35The printer prints unexpectedly or it prints garbage.
- 36Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 37Drum Life End Soon
- 38Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 39Printouts have a curl or wave.
- 40Printouts have wrinkles or creases.
- 41Black toner marks appear across the page.
- 42Replace the drum unit.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44What are the expected yields of the consumables?
- 45The image is ghosted.
- 46Output sheets are completely black.
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)