FAQs & Troubleshooting
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HL-2040
131 Results
1.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
2.
The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
3.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
4.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
5.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
6.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
7.
Replace the toner cartridge
8.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
9.
How can I change the printer settings?
10.
How do I print a Test page?
11.
Check the firmware version.
12.
How to identify your Operating System (OS).
13.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
14.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
15.
Printouts have wrinkles or creases.
16.
Replace the drum unit.
17.
What are the expected yields of the consumables?
18.
What is the printable area per page?
19.
Windows 10 Support Information
20.
Uninstall the drivers. (Mac OS X 10.5)
21.
I cannot install Brother drivers on Debian 10 or later (Linux)
22.
What driver package format is supported by my Linux distribution?
23.
Delete print jobs from the print queue.
24.
Install the built-in drivers (For Windows 8 and Windows 10)
25.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
26.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
27.
The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
28.
Can I print from or scan to Android™ Smartphone?
29.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
30.
The paper is skewed when it's printed.