FAQs & Troubleshooting
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129 Results
- 1What is the BROWNIE software?
- 2How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 3I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5Delete print jobs from the print queue.
- 6What kind of paper should I avoid?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10All print jobs are aborted and nothing is printed. (Linux)
- 11I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Can I print from or scan to Android™ Smartphone?
- 14The printer status is Offline or Paused.
- 15The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17Why are the alarm and data lights blinking?
- 18Printouts have wrinkles or creases.
- 19What can happen if the wrong paper is used in your machine.
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 22Paper size settings are unavailable when I print from OpenOffice (Linux)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Large characters are printed incorrectly. (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26Uninstall printer drivers (Linux)
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 29The machine does not print anything.
- 30I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 31Replace the toner cartridge.
- 32Cannot print after a Windows 10 update (June 2020)
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 34I am unable to print from a client PC to a printer on a print server. (Linux)
- 35How to identify your Operating System (OS).
- 36What is the Network Shared printing?
- 37Change the printer driver settings (Windows/macOS)
- 38I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Functions supported in the Windows 7 built-in drivers
- 41Windows 7 Support Information
- 42Why are the alarm and data lights on?
- 43What kind of labels and transparencies can I use?
- 44Where do I find a Parallel or USB interface cable?
- 45How can I install the Web BRAdmin on Windows Server 2003?
- 46I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 47The printer prints unexpectedly or it prints garbage.
- 48How do I perform a factory reset?
- 49What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)