FAQs & Troubleshooting
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339 Results
- 1How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 2List of Error Messages
- 3How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 4E12006 appears on the computer screen.
- 5List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
- 6Mat, Cutting Blade and Material Combinations
- 7"The data cannot be deleted." message appearing on the LCD. What does it mean?
- 8List of Error Messages for CanvasWorkspace (Others)
- 9ErrS12 appears on the computer screen.
- 10"Not enough space on the mat. Check pattern size, space on the mat, Cut Area (setting) or Pattern Interval (setting)." message appearing on the LCD. What does it mean?
- 11Settings for Specific Functions
- 12ErrS23 appears on the computer screen.
- 13E92002 appears on the computer screen.
- 14E10007 appears on the computer screen.
- 15Can the Cutting mat or Scanning mat for the ScanNCut (CM series) be used in the ScanNCut DX (SDX series)?
- 16E11002 appears on the computer screen.
- 17Half Cut (Kiss Cut) Settings
- 18"Connection Fail : Err-01" appears on the LCD Display Screen. What does it mean?
- 19ErrS09 appears on the computer screen.
- 20E03005 appears on the computer screen.
- 21How do I update the software of the cutting machine?
- 22E94002 appears on the computer screen.
- 23E00005 appears on the computer screen.
- 24Scanning a Background Image (Background Scanning).
- 25"Connection Fail : Err-05" appears on the LCD Display Screen. What does it mean?
- 26"There are some patterns which cannot add seam allowance." message appearing on the LCD. What does it mean?
- 27"No more patterns can be added to this combination." message appearing on the LCD. What does it mean?
- 28"Cannot operate when there is no pattern." message appearing on the LCD. What does it mean?
- 29ErrS25 appears on the computer screen.
- 30E99901 appears on the computer screen.
- 31Can the cutting machine make half cuts/kiss cuts?
- 32E12001 appears on the computer screen.
- 33"Unconnected to the network. Check the network connection status." appears on the LCD Display Screen. What does it mean?
- 34The pattern to be scan is not cleanly scanned
- 35"Cannot read the data. Get the PIN code again and register to the machine" appears on the LCD Display Screen. What does it mean?
- 36"This mat cannot be used." message appearing on the LCD. What does it mean?
- 37"Cannot operate when there are too many patterns." message appearing on the LCD. What does it mean?
- 38The pattern transferred from the Artspira app does not appear on the screen of the machine
- 39ErrS52 appears on the computer screen.
- 40About the Calligraphy Starter Kit
- 41How to Activate the Calligraphy Kit
- 42Care and Maintenance (Cleaning the Trimmer Blade)
- 43E10004 appears on the computer screen.
- 44E02001 appears on the computer screen.
- 45E00002 appears on the computer screen.
- 46"Connection Fail : Err-02" appears on the LCD Display Screen. What does it mean?
- 47"Patterns cannot be unified. Invalid pair was selected." message appearing on the LCD. What does it mean?
- 48"No pattern in the effective area." message appearing on the LCD. What does it mean?
- 49"The mat cannot be recognized. The mat will unload." message appearing on the LCD. What does it mean?
- 50How to link accounts