FAQs & Troubleshooting
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171 Results
- 1When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 4Change the printer driver settings (Windows/macOS)
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6What can happen if the wrong paper is used in your machine.
- 7"Offline" appears on the Status Monitor.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9How can I change the print resolution?
- 10In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 11The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 12I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 13Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Delete print jobs from the print queue.
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 20"Paper Jam Rear" error appears on the LCD. What should I do?
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 23Why doesn't the machine answer when receiving a call?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27Print command (LPR) (Linux)
- 28Uninstall printer drivers (Linux)
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 30Why doesn't my Brother machine have a dial tone?
- 31How do I load legal size paper in the paper tray?
- 32How can I improve poor print quality ?
- 33The keys on the control panel do not respond.
- 34How do I know which receive mode to select?
- 35Cannot print after a Windows 10 update (June 2020)
- 36Pre-Required Procedures (Linux)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38How to identify your Operating System (OS).
- 39I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 40Delete the faxes stored in my Brother machine's memory.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42The printer status is Offline or Paused.
- 43I can receive a fax, but cannot receive a telephone call.
- 44How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 46I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 47I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 48What are the recommended specifications for the paper I should use on my product?
- 49"Paper Jam Inside" error appears on the LCD. What should I do?
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?