FAQs & Troubleshooting
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171 Results
- 1How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4My Brother machine misfeeds paper.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9The paper is skewed when it's printed.
- 10How do I send (broadcast) a fax to more than one number?
- 11Print a report that will show a listing of faxes I sent and received
- 12What can happen if the wrong paper is used in your machine.
- 13Windows 7 Support Information
- 14How do I load legal size paper in the paper tray?
- 15My Brother machine has no power.
- 16Can I buy any MICR toner?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Configure and use PC-FAX (CUPS) (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Paper size settings are unavailable when I print from OpenOffice (Linux)
- 21I am unable to print from a client PC to a printer on a print server. (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Open the Control Panel (For Windows)
- 24What is the difference between the toner cartridge and the drum unit?
- 25Delete the faxes stored in my Brother machine's memory.
- 26A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 27Change the quality of the faxes I send (Fax Resolution).
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29The printer status is Offline or Paused.
- 30I can receive a fax, but cannot receive a telephone call.
- 31Why doesn't my Brother machine have a dial tone?
- 32How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 35My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 37When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 38I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 39How do I clean the scanner glass?
- 40How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 43How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45Change Drum Soon
- 46I am experiencing problems sending a fax, what can I do?
- 47How do I clear the message "MFC is Busy" or "Connect Failure"?
- 48I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 49Can I reduce the size of a received fax on this machine?
- 50When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?