FAQs & Troubleshooting
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152 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The downloaded driver's name is different from my machine's name. (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10Is my Brother machine compatible with third party print servers?
- 11How do I clear Machine Error 46?
- 12Can third party ink be used to refill the ink cartridges?
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 18Where is the USB port on the machine? I can't find it on the back of the unit.
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21How can I improve poor print quality?
- 22What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 23Why doesn't the machine answer when receiving a call?
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Where is the full User's Guide? I can't find enough information in the paper manual.
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29Large characters are printed incorrectly. (Linux)
- 30Print command (cupswrapper) (Linux)
- 31Check the firmware version.
- 32Open the Control Panel (For Windows)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35Do I need a telephone line to send and receive faxes with my Brother machine?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 37Windows 7 Support Information
- 38Why doesn't my Brother machine have a dial tone?
- 39When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42My Brother machine has no power. What can I do?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?
- 46After I installed Sun JavaVM, some applications will not work correctly.
- 47Clear the paper jam or printer jam.
- 48How can I clear the "INK EMPTY" message?
- 49Print a report that will show a listing of faxes I sent and received
- 50How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?