FAQs & Troubleshooting
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156 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I am having issues with the paper feed. What can I do?
- 4Can I confirm that the FAX was sent correctly?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 7Delete print jobs from the print queue.
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 10When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 11What driver package format is supported by my Linux distribution?
- 12I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 13How to identify your Operating System (OS).
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15Where is the USB port on the machine? I can't find it on the back of the unit.
- 16When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18Why are my sent faxes always received with a black vertical line down the page?
- 19Can I reduce the size of a received fax on this machine?
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21Windows 10 Support Information
- 22How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 23When I print, the pages are smudged with ink. What should I do?
- 24I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 25Clear the message "Awaiting Redial"
- 26Where is the full User's Guide? I can't find enough information in the paper manual.
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28Cannot print after a Windows 10 update (June 2020)
- 29When I print images, the quality is not good (Linux)
- 30Paper size settings are unavailable when I print from OpenOffice (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33All print jobs are aborted and nothing is printed. (Linux)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35Pre-Required Procedures (Linux)
- 36Check the firmware version.
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39The edge of glossy paper is smudged.
- 40The printer status is Offline or Paused.
- 41I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43How do I clear Machine Error 46?
- 44Why doesn't my Brother machine have a dial tone?
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46My Brother machine has no power. What can I do?
- 47Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 48Why is it necessary for my machine to go through regular cleaning cycles?
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.