FAQs & Troubleshooting
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62 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My scanner gets warm.
- 4How to identify your Operating System (OS).
- 5The scan speed is too slow.
- 6Calibrate your scanner.
- 7Colors in the scanned image are dark.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 10Change the paper settings. (Using DSmobileCapture)
- 11Change the image settings. (Using DSmobileCapture)
- 12Driver busy
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14My scanner is connected but it will not feed my document or do anything else.
- 15Clean the inside of the machine.
- 16Configure the Scan to Email Feature (Linux)
- 17The file size is too large.
- 18The scan quality is poor.
- 19Scan using XSane or GIMP (Linux)
- 20Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 21I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 22Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 23Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 24Loading the Carrier Sheet.
- 25Bleed-through is seen in the scanned image.
- 26My scanned image is missing.
- 27My computer does not recognize the scanner when it is connected via the USB cable.
- 28I do not have or lost the black and white calibration sheet.
- 29Calibration failed. Please reboot the machine.
- 30When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 31Uninstall the scanner drivers (OS X 10.10 or greater).
- 32Command List of brscan. (Linux)
- 33Delete a network scanner entry. (Linux)
- 34Important points for specifying the scan area (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Windows 10 Support Information
- 37Scan a document longer than 35.6 cm (14 inches).
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39What driver package format is supported by my Linux distribution?
- 40Pre-Required Procedures (Linux)
- 41Install Presto!® BizCard® onto Windows 10.
- 42Check the firmware version.
- 43I cannot install the scanner drivers.
- 44The scanned image is skewed.
- 45Operation system return error
- 46Can I print from or scan to Android™ Smartphone?
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48The cover of the manual document feeder is open.
- 49A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 50Uninstall the scanner driver (Windows).