FAQs & Troubleshooting
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263 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Load paper in the paper tray
- 5The printer status is Offline or Paused.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 9How do I load envelopes into my machine?
- 10What driver package format is supported by my Linux distribution?
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The edge of glossy paper is smudged.
- 19Scan and save a document in PDF format (Scan to File)
- 20Replace Ink
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Where is the USB port on the machine?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Can I print from or scan to Android™ Smartphone?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41Paper Jam
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I cannot make borderless prints.
- 44Can I use AirPrint with my Brother machine?
- 45Where can I find the ink cartridges for my new Brother machine?
- 46Which E-mail packages are compatible with ControlCenter3?
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48Install BookScan & Whiteboard Suite onto Windows 10.
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50How to identify your Operating System (OS).