FAQs & Troubleshooting
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DCP-J315W
263 Results
1.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
2.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
What is Brother iPrint&Scan?
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
9.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
10.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
11.
The printer status is Offline or Paused.
12.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
13.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
14.
I cannot print using my Brother machine on a wireless network (Windows)
15.
Download a file from the "Downloads" section and save it to Windows 8 computer.
16.
I cannot make borderless prints.
17.
Where can I find the ink cartridges for my new Brother machine?
18.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
19.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
20.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
21.
Install BookScan & Whiteboard Suite onto Windows 10.
22.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
23.
When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
24.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
25.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
26.
I cannot install Brother drivers on Debian 10 or later (Linux)
27.
Cannot print after a Windows 10 update (June 2020)
28.
The driver installation finished successfully but I cannot print. (Linux)
29.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
30.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.