FAQs & Troubleshooting
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246 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Connect your Brother machine to your mobile device via a wireless router or access point.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Wrong Paper Size
- 10Paper Jam
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 19The scanner cover support has come off. (With Video Instructions)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Load paper in the paper tray
- 22Cannot Detect Ink Volume
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25How do I know which side up my photo paper should be in the tray?
- 26The printer status is Offline or Paused.
- 27Is my Brother machine compatible with Windows Vista?
- 28Can third party ink be used to refill the ink cartridges?
- 29Replace Ink
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33Protect your Brother machine against unauthorised access over the network
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36What is Brother iPrint&Scan?
- 37I cannot make borderless prints.
- 38The LCD displays an error code when I use Web icon (Brother Web Connect).
- 39Setting up the Web icon (Brother Web Connect) function.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Print the WLAN report
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Ink Absorber Full
- 44High Temperature
- 45Can I print from or scan to Android™ Smartphone?
- 46Unable to Print XX
- 47My machine does regular cleaning cycles in the night. How can I correct this?
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49What is the recommended paper?
- 50Print on both sides of the page? (Manual 2-sided/Duplex Printing)