FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Paper Jam
- 3Cover is Open
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can third party ink be used to refill the ink cartridges?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Load paper in the paper tray
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10How do I know which side up my photo paper should be in the tray?
- 11The printer status is Offline or Paused.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Replace Ink
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Change the printer driver settings (Windows/macOS)
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 24What is AirPrint?
- 25Cannot Detect
- 26Load envelopes
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Can I print from or scan to Android™ Smartphone?
- 36Where can I find the ink cartridges for my new Brother machine?
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Wrong Paper Size
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40Improve poor print quality.
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Scan a document using Brother iPrint&Scan. (macOS only)
- 44The scanner cover support has come off. (With Video Instructions)
- 45After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48Is there a way to view how much ink is remaining?
- 49Add your Brother machine with AirPrint (macOS)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)