FAQs & Troubleshooting
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287 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is Brother iPrint&Scan?
- 5The printer status is Offline or Paused.
- 6I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9Adjust color settings by using the custom setting in the printer driver
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14How to identify your Operating System (OS).
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16How do I clear the message "Jam Rear" from the LCD display?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Replace the drum unit.
- 19What driver package format is supported by my Linux distribution?
- 20I installed scan-key-tool, but it does not work. (Linux)
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Can I use AirPrint with my Brother machine?
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26I cannot print from my computer via USB.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28Is my Brother machine compatible with Windows Vista?
- 29Printouts have toner scatter or toner stain.
- 30What kind of memory can I use?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32How do I turn off/on the Toner Save Mode?
- 33Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Can I print from or scan to Android™ Smartphone?
- 48My Brother machine has no power. What can I do?
- 49I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 50I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.