FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5What is Brother iPrint&Scan?
- 6Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 9Adjust color settings by using the custom setting in the printer driver
- 10White spots or hollow print appears.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Replace the drum unit.
- 17The image is ghosted.
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22Tips for copy/scanning and preventing document jams
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32How do I turn off/on the Toner Save Mode?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Configure and use the Scan Key Tool (Linux)
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 36Scan a document in Mac OS X 10.7.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Cannot print after a Windows 10 update (June 2020)
- 39Command List of brscan. (Linux)
- 40Install PaperPort™ 12SE / 14SE onto Windows 10.
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46How to identify your Operating System (OS).
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 50Locate files scanned with ControlCenter2 (For Macintosh)