FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Change the printer driver settings (Windows/macOS)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7Can I use AirPrint with my Brother machine?
- 8I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 9Is my Brother machine compatible with Windows Vista?
- 10When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17Which E-mail packages are compatible with ControlCenter3?
- 18How do I clean the corona wire?
- 19What is the recommended paper?
- 20"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 21I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 22Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 23I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25Pre-Required Procedures (Linux)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28The printer status is Offline or Paused.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 31How do I clean the drum unit?
- 32In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 33Scan a document in Windows 8 and Windows 10.
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37How do I clear vertical lines or streaks that appear in the copies I made?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41"Offline" appears on the Status Monitor.
- 42What is the difference between the toner cartridge and the drum unit?
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44I cannot print from my computer via USB.
- 45Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 46Replace the drum unit.
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)