FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I print from or scan to Android™ Smartphone?
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9How do I clean the drum unit?
- 10I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 11Delete print jobs from the print queue.
- 12The printer status is Offline or Paused.
- 13The paper is skewed when it's printed.
- 14How do I clean white or black spots on printed documents?
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16Replace the drum unit.
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20What is the recommended paper?
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 23What driver package format is supported by my Linux distribution?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Can I use AirPrint with my Brother machine?
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Make copies using my Brother machine.
- 35I am using Windows. When I print a document, the printed page is blank. What should I do?
- 36Is my Brother machine compatible with Windows Vista?
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38Change the user interface of ControlCenter3
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 42Print command (cupswrapper) (Linux)
- 43"Offline" appears on the Status Monitor.
- 44Is my Brother machine compatible with third party print servers?
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46My Brother machine misfeeds paper.
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 49How do I clear vertical lines or streaks that appear in the copies I made?
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)