FAQs & Troubleshooting
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212 Results
- 1Replace Ink
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6Paper Jam
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10How to identify your Operating System (OS).
- 11Locate files scanned with ControlCenter2 (For Macintosh)
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The printer status is Offline or Paused.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Where can I get FaceFilter Studio and what can I do with this application?
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22How do I know which side up my photo paper should be in the tray?
- 23How do I clear the message "Cannot Detect" from the display?
- 24How do I load envelopes into my machine?
- 25The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 26"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33Can third party ink be used to refill the ink cartridges?
- 34One or more of my colors are not printing (blank). What can I do?
- 35I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Configure scan settings without administrator privileges (Linux)
- 38Scan a document in Mac OS X 10.7.
- 39The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Configure the Scan to Email Feature (Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44Pre-Required Procedures (Linux)
- 45Check the firmware version.
- 46Delete print jobs from the print queue.
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48Can I use AirPrint with my Brother machine?
- 49The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)