FAQs & Troubleshooting
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196 Results
- 1How to identify your Operating System (OS).
- 2Delete print jobs from the print queue.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 5The edge of glossy paper is smudged.
- 6The printer status is Offline or Paused.
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9How do I clear the message "PAPER JAM" from the display?
- 10I'm using Macintosh. What is the PreScan option used for?
- 11How do I load paper?
- 12I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 13I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15ControlCenter3 displays a blank screen at startup (Windows)
- 16I cannot make borderless prints.
- 17How do I know which side up my photo paper should be in the tray?
- 18Scan and save a document in PDF format (Scan to File)
- 19How do I clean the Scanner to improve the copy quality?
- 20I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 21The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 22I cannot scan when using SELinux (Security-Enhanced Linux)
- 23When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 24Print command (cupswrapper) (Linux)
- 25I am unable to print from a client PC to a printer on a print server. (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Open the Status Monitor
- 28I cannot print from my computer via USB.
- 29Change the printer driver settings (Windows/macOS)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34Create or view a XML Paper Specification document
- 35I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38One or more of my colors are not printing (blank). What can I do?
- 39Scan a document from a Windows XP application
- 40When I print, the pages are smudged with ink. What should I do?
- 41How do I clear the message "INK EMPTY" from the display?
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 43Is there a way to view how much ink is remaining?
- 44The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 45What is MFL-Pro Suite Software?
- 46I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Scan using XSane or GIMP (Linux)
- 49When I print images, the quality is not good (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)