FAQs & Troubleshooting
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182 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3I cannot establish a connection using Wireless Direct.
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 6Poor print quality when printing on narrow labels. (iPrint&Label)
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8Can I change the barcode settings like barocde size? (iPrint&Label)
- 9Using the Printer Setting Tool (for Mac)
- 10How to use Auto Power-Off Time
- 11Installing the software
- 12Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 13Where can I find the IP addresses of my computer and the printer?
- 14Where can I download Brother iPrint&Label? (iPrint&Label)
- 15How do I transfer label templates with P-touch Transfer Express?
- 16How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 19When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 20Where can I find my Brother printer's serial number?
- 21Attaching the Keyboard LCD Unit
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How do I connect my printer via Wi-Fi®?
- 24Can I apply device setting changes to another printer?
- 25Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 26Where can I find the printer's network settings, such as IP address?
- 27Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 28How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 29How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 30How to delete the registry information and files related to the printer driver
- 31Power Supply
- 32The tape does not cut well.
- 33What is P-touch Update Software?
- 34My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 35Can my printer use TZ/TZe tapes?
- 36How to install Brother software on a computer not connected to the Internet
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How to insert a tape cassette
- 39Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 40Using the Printer Setting Tool (for Windows)
- 41Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 42Getting ready to use your printer
- 43Using the Device Settings (for Windows)
- 44What options are available for label / tube feeding and cutting?
- 45Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 46Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 47I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 48How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 49The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 50The top and base layers of the laminated tape are misaligned.