FAQs & Troubleshooting
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163 Results
- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2Printing is not possible. (USB connection)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How do I transfer label or slip templates?
- 6Where can I download the latest P-touch Editor for Mac?
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 9How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 10(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 11I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 12The tape got jammed or stuck in the printer.
- 13Can I print from any software other than P-touch Editor? (for Windows)
- 14How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 15How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 18(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 19How to identify your Operating System (OS) for Windows or Mac
- 20When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 21The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 22Where can I find my Brother printer's serial number?
- 23Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 24How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 26P-touch Editor crashes when I open it on my Mac.
- 27Adding a custom media size for continuous tape / roll (Linux®)
- 28I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 29Can I directly operate my printer from a self-developed application software and print a label?
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 32I connected multiple printers of the same model to one computer but can only print from one of them.
- 33I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 34Creating a label with GIMP (Linux®)
- 35(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 37The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 38How do I uninstall the printer driver?
- 39How do I transfer label templates with P-touch Transfer Express?
- 40How to delete the registry information and files related to the printer driver
- 41(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43Printing is not possible. (P-touch Editor5.3 for Mac)
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 47I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 48How do I print vertical text? (P-touch Editor 5.x for Windows)
- 49How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)