FAQs & Troubleshooting
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153 Results
- 1How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 2Where can I find my Brother printer's serial number?
- 3Where can I download the latest P-touch Editor for Mac?
- 4The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 8How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11I cannot discover the product with the configuration utility.
- 12Printing is not possible. (P-touch Editor 5.0 for Mac)
- 13A different IP address is assigned every time the product is booted.
- 14How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 15Can I directly operate my printer from a self-developed application software and print a label?
- 16I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 17The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 18P-touch Editor crashes when I open it on my Mac.
- 19Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 20Can I print from any software other than P-touch Editor? (for Windows)
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25The paper settings specified from the server computer are not reflected on the client computer.
- 26How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 27How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 28I can no longer print from my computer, even though I was able to print previously.
- 29I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 30Installing the LPR driver and CUPS wrapper driver (Linux®)
- 31When I try to use the database function, an application error occurs.
- 32The message "Appropriate cassette not installed." is displayed. What should I do?
- 33I connected multiple printers of the same model to one computer but can only print from one of them.
- 34I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 35I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 36Adding a custom media size for continuous tape / roll (Linux®)
- 37When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 40I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 41When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 42How do I create name badges by joining "First Name" and "Last Name" fields together?
- 43How to use the Numbering function (P-touch Editor 5.x for Windows)
- 44Suddenly my print server stopped printing.
- 45I have an occasional printing problem.
- 46How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 47Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 48Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 49I cannot print from RedHat or CentOS. (Linux®)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)