FAQs & Troubleshooting
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394 Results
- 1Replace Ink
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 8When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 9One or more of my colors are not printing (blank).
- 10Document Jam
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Change the number of times my Brother machine rings before it answers.
- 19Paper Jam
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Connect your Brother machine to your mobile device via a wireless router or access point.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27What is Brother iPrint&Scan?
- 28Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 29I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 33Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 34When I print, the pages are smudged with ink.
- 35Improve poor print quality.
- 36How do I factory reset the network settings?
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Easy Scan to E-mail
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45Where can I get FaceFilter Studio and what can I do with this application?
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)