FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5The printer status is Offline or Paused.
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7When I print, the pages are smudged with ink.
- 8How do I load paper?
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 14What driver package format is supported by my Linux distribution?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I know which side up my photo paper should be in the tray?
- 17Paper Jam
- 18Change the printer driver settings (Windows/macOS)
- 19Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25Delete print jobs from the print queue.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28What is AirPrint?
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32Can I transfer faxes to the PC when my machine has a mechanical problem?
- 33Load envelopes into my machine
- 34Add your Brother machine with AirPrint (macOS)
- 35Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 36How to identify your Operating System (OS).
- 37Unable to Print 3X
- 38Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 39Can third party ink be used to refill the ink cartridges?
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 42Why doesn't the machine answer when receiving a call?
- 43Confirm that a FAX I sent was received correctly.
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 50Store a Speed Dial number from my Brother machine's Caller ID History.