FAQs & Troubleshooting
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363 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Lines across the page
- 7Replace Drum
- 8Replace Fuser
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Duplex (two-sided) scan
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Jam Rear
- 16Reset the network settings to the factory default (video instructions).
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Combine multiple scanned documents into a single file with PaperPort™
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 21Curled or wavy
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23White spots or black spots at 3.7 in. (94 mm) intervals
- 24Replace Toner
- 25Enable the Brother machine's network interface.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28Configure and use the Scan to Network feature (For Windows)
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Can I print from or scan to Android™ Smartphone?
- 33Transfer faxes to the PC when my machine has a mechanical problem
- 34Jam Inside
- 35Wrinkles or creases
- 36Why doesn't the machine answer when receiving a call?
- 37Configure and use the Scan to E-mail Server feature.
- 38I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Replace PF Kit xx
- 47Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 48Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 49Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 50Faint