FAQs & Troubleshooting
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338 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Scan and save a document in PDF format (Scan to File)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6One or more of my colors are not printing (blank). What can I do?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9How to identify your Operating System (OS).
- 10When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 11Replace Ink
- 12I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 13Print a web page from iPrint&Scan when using an Android™ mobile device.
- 14Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19How do I know which side up my photo paper should be in the tray?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24Confirm that a FAX I sent was received correctly.
- 25Open the Status Monitor
- 26Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 27Can I change the amount of time my Brother machine stays in each mode?
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30What is Brother iPrint&Scan?
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32I cannot make borderless prints.
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34Stop my Brother machine from automatically redialing a number.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Configure a cover page for PC-FAX.
- 37My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Create or view a XML Paper Specification document
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 42I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48The printer status is Offline or Paused.
- 49I am sharing my Brother machine. I can print but cannot scan.
- 50I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?