FAQs & Troubleshooting
Popular |
138 Results
- 1The printer status is Offline or Paused.
- 2How do I install the optional Duplex Unit?
- 3Why does my Brother machine make a clunking noise when powered on or printing?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7"JAM B" error appears on the LCD. What should I do?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12Does the optional lower tray unit handle legal size paper?
- 13Printouts have wrinkles or creases.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Delete print jobs from the print queue.
- 16Can I print from or scan to Android™ Smartphone?
- 17"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 18I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 19How do I install additional memory?
- 20I cannot install the driver when using the Driver Install Tool. (Linux)
- 21When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 22Color around the edge of printing is incorrect.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Cannot print after a Windows 10 update (June 2020)
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 29I cannot print from my computer via USB.
- 30I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 31I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 32I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 33How do I clear error Get Firmware?
- 34How do I clear error Stacker Full?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36What kind of memory can I use?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38"JAM D" error appears on the LCD. What should I do?
- 39"JAM C" error appears on the LCD. What should I do?
- 40I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 41What can happen if the wrong paper is used in your machine.
- 42How do I cancel print jobs using the printer control panel?
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48What is the Network Shared printing?
- 49Windows 7 Support Information
- 50When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)