FAQs & Troubleshooting
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144 Results
- 1The printer status is Offline or Paused.
- 2What driver package format is supported by my Linux distribution?
- 3How do I install additional memory?
- 4Why does my Brother machine make a clunking noise when powered on or printing?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7How to identify your Operating System (OS).
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from DOS applications?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Does the optional lower tray unit handle legal size paper?
- 15How do I install the optional Duplex Unit?
- 16"JAM D" error appears on the LCD. What should I do?
- 17When I print images, the quality is not good (Linux)
- 18How do I clear error Stacker Full?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22Printouts have wrinkles or creases.
- 23"JAM B" error appears on the LCD. What should I do?
- 24What is the life of the consumables?
- 25Open the Control Panel (For Windows)
- 26I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 27How can I clean the inside of the printer?
- 28I am unable to print from a client PC to a printer on a print server. (Linux)
- 29Uninstall printer drivers (Linux)
- 30Delete print jobs from the print queue.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Change the printer driver settings (Windows/macOS)
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 36What kind of memory can I use?
- 37What is UPnP and SSDP?
- 38"JAM E" error appears on the LCD. What should I do?
- 39"JAM C" error appears on the LCD. What should I do?
- 40"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 41What can happen if the wrong paper is used in your machine.
- 42What is the printable area per page?
- 43What is the recommended paper?
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Print command (LPR) (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Pre-Required Procedures (Linux)
- 48What is the difference between the toner cartridge and the drum unit?
- 49I cannot print from my computer via network. (For Macintosh)
- 50I cannot print from my computer via network. (For Windows)