FAQs & Troubleshooting
![]() |
Popular |
214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Configure scan settings without administrator privileges (Linux)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I load envelopes into my machine?
- 7Which E-mail packages are compatible with ControlCenter3?
- 8Delete print jobs from the print queue.
- 9How do I make copies using my Brother machine?
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 12Can third party ink be used to refill the ink cartridges?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14Can I use AirPrint with my Brother machine?
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17How do I know which side up my photo paper should be in the tray?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20When I print photos, the color quality is not good.
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23When I print, the pages are smudged with ink. What should I do?
- 24Paper Jam
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26All print jobs are aborted and nothing is printed. (Linux)
- 27The print speed is very slow when I use XML Paper Specification Printer Driver.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Cannot print after a Windows 10 update (June 2020)
- 30When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Open the Status Monitor
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The edge of glossy paper is smudged.
- 36When I scan a document using ControlCenter, the scanned file size is too big.
- 37When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 38The printer status is Offline or Paused.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41The ink cartridges run out very quickly. Is there any reason for that?
- 42Scan a document from the Windows Vista Photo Gallery
- 43When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 44Is my Brother machine compatible with Windows Vista?
- 45I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Improve poor print quality.
- 48Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 49I'm using Macintosh. What is the PreScan option used for?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?