FAQs & Troubleshooting
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280 Results
- 151Change the printer driver settings (Windows/macOS)
- 152How do I make a copy on my Brother machine?
- 153How many times will my Brother machine automatically redial a busy number?
- 154When I scan a document using ControlCenter, the scanned file size is too big.
- 155I cannot print from my computer via network. (For Macintosh)
- 156I cannot print from my computer via network. (For Windows)
- 157I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 158I can print but cannot scan via network. (For Macintosh)
- 159I can print but cannot scan via network. (For Windows)
- 160My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 161I can receive a fax, but cannot receive a telephone call.
- 162"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 163When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 164Is my Brother machine compatible with third party print servers?
- 165My machine does regular cleaning cycles in the night. How can I correct this?
- 166Why doesn't my Brother machine have a dial tone?
- 167I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 168I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 169I cannot scan via USB. (Mac OS X)
- 170When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 171I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 172I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 173I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 174I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 175I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 176I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 177I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 178Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 179I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 180Can I print using only the black ink cartridge when the Color cartridges have run out?
- 181When trying to use the Brother ControlCenter2, the error "CC025" appears. What should I do?
- 182Can I use voice mail on the same line as my Brother machine?
- 183I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 184When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 185How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 186I updated the Web BRAdmin and cannot enable the logging function.
- 187Scan a document from the Windows Vista Photo Gallery
- 188When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 189How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 190I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 191I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 192PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 193I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 194I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 195Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 196"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 197When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 198Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 199Can third party ink be used to refill the ink cartridges?
- 200Why is it necessary for my machine to go through regular cleaning cycles?