FAQs & Troubleshooting
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281 Results
- 101Delete print jobs from the print queue.
- 102Open the Control Panel (For Windows)
- 103The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 104The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 105How to identify your Operating System (OS).
- 106A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 107What is the Network Shared printing?
- 108Do I need a telephone line to send and receive faxes with my Brother machine?
- 109The edge of glossy paper is smudged.
- 110I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 111Change the printer driver settings (Windows/macOS)
- 112I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 113Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 114I can print but cannot scan via network. (For Windows)
- 115I can receive a fax, but cannot receive a telephone call.
- 116I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 117I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 118Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 119I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 120Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 121I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 122I updated the Web BRAdmin and cannot enable the logging function.
- 123Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 124How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 125I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 126"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 127Change the user interface of ControlCenter3
- 128Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 129When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 130Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 131Scan a document in Mac OS X 10.6.
- 132Scan a document in Windows 8 and Windows 10.
- 133Scan a document from a Windows Vista application
- 134The message "No Device" appears when starting the "Status Monitor". What can I do?
- 135Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 136Glossy Paper does not feed correctly. What can I do?
- 137When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 138Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 139Where is the USB port on the machine? I can't find it on the back of the unit.
- 140What kind of Media Adapter can I use?
- 141When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 142When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 143When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 144After I installed Sun JavaVM, some applications will not work correctly.
- 145Clear the paper jam or printer jam.
- 146How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 147The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 148The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 149I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 150Uninstall the drivers. (Mac OS X 10.6 - macOS 12)