FAQs & Troubleshooting
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281 Results
- 51I cannot print from my computer via network. (For Macintosh)
- 52The printer status is Offline or Paused.
- 53When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 54Scan and save a document in PDF format (Scan to File)
- 55I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 56Can I use voice mail on the same line as my Brother machine?
- 57I cannot use the "Modules Update" button on Web BRAdmin.
- 58Why are my sent faxes always received with a black vertical line down the page?
- 59What is the "Station ID" and how do I set it?
- 60I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 61I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 62When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 63I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 64I am unable to print from a client PC to a printer on a print server. (Linux)
- 65Check the firmware version.
- 66Open the Control Panel (For Windows)
- 67The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 68The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 69The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 70Discover the MAC address of the Brother network card
- 71I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 72I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 73Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 74I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 75Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 76Can I print using only the black ink cartridge when the Color cartridges have run out?
- 77When trying to use the Brother ControlCenter2, the error "CC025" appears. What should I do?
- 78When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 79How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 80I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 81Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 82Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 83I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 84I am having issues with the paper feed. What can I do?
- 85When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 86Clear the paper jam or printer jam.
- 87Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 88How do I clean the Scanner to improve the copy or fax quality?
- 89I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 90What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 91I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 92The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 93When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 94When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 95What is the BRAdmin Professional software used for?
- 96I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 97How do I print on an envelope?
- 98Why can't I print when an ink cartridge is empty?
- 99Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 100I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)