I tried to send an embroidery file from Design Center or Design Database to Layout & Editing, but the embroidery data was not imported to Layout & Editing.

I am trying to open designs that I have downloaded from the Internet or from a disk. When I try to open them in Layout & Editing, it gives an error message "unexpected file format".

Why can't I import some embroidery files correctly?

When I embroider a pattern created using "Photo stitch function" (or I check it on the Preview screen), it appears dark.

I can't create a clear embroidery data from a photo or an image/character that have a shading of color, using the Auto Punch function.

I'm trying to create an embroidery pattern from an image scanned from a magazine etc. using the Auto Punch function. What should I do to erase a background in the image?

When I embroider a pattern with an outline and an inside region, there is a gap (where nothing is sewn) between the outline and the inside region. When the pattern is checked in the "Preview" screen, no gap appears between them. What can I do to finish the embroidery without this gap?