FAQs & Troubleshooting
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387 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Ink Low
- 5Set up my Brother machine to forward the received faxes to another location.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 8I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What driver package format is supported by my Linux distribution?
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Can I use voice mail on the same line as my Brother machine?
- 15How do I load envelopes into my machine?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Ink Absorber Full
- 22Low Temperature
- 23High Temperature
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32I am unable to change my Brother machine's Receive Mode.
- 33I cannot start ControlCenter4.
- 34Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 35Change the printer driver settings (Windows/macOS)
- 36Change the number of times my Brother machine rings before it answers.
- 37How do I know which side up my photo paper should be in the tray?
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42How do I load paper in paper tray#2?
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47Printing result in Windows Photo Viewer is light.
- 48Delete print jobs from the print queue.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50What is Brother iPrint&Scan?