FAQs & Troubleshooting
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389 Results
- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 4Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Paper Jam
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Set up my Brother machine to forward the received faxes to another location.
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 14Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 15Replace Ink
- 16Combine multiple scanned documents into a single file with PaperPort™
- 17Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19Change the printer driver settings (Windows/macOS)
- 20Why doesn't the machine answer when receiving a call?
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22One or more of my colors are not printing (blank).
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Load A3 or ledger paper and program my Brother machine to print on it.
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26Cover is Open
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Install BookScan & Whiteboard Suite onto Windows 10.
- 30Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 31Scan a text document and convert it into a text file (For Windows)
- 32Delete print jobs from the print queue.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34I am unable to change my Brother machine's Receive Mode.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Scan a document and open the scanned image with a graphics application (For Windows)
- 37Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 38Ink Absorber Full
- 39Scan and save a document in PDF format for Windows (Scan to File)
- 40My machine does regular cleaning cycles in the night. How can I correct this?
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 46How do I factory reset the network settings?
- 47I'm having problems sending faxes to one particular number.
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 50Scan a document and e-mail it as an attachment. (For Windows)