FAQs & Troubleshooting
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372 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2How do I load paper?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 6One or more of my colors are not printing (blank).
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9How to identify your Operating System (OS).
- 10How do I load envelopes into my machine?
- 11Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Replace Ink
- 15Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Delete print jobs from the print queue.
- 18Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 19Unable to Print 3X
- 20Ink Low
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22Connect your Brother machine to your mobile device via a wireless router or access point.
- 23The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 24Ink Absorber Full
- 25The edge of glossy paper is smudged.
- 26Printer Locked
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 33The printer status is Offline or Paused.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I cannot print over a network using the XML Paper Specification Printer Driver.
- 36Paper Jam
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39What is Brother iPrint&Scan?
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Unable to Print 7X
- 44Change the printer driver settings (Windows/macOS)
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47No Paper Fed
- 48Print using only the black ink cartridge when the Color cartridges have run out.
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 50Can I transfer faxes to the PC when my machine has a mechanical problem?