FAQs & Troubleshooting
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- 1Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 2How do I load paper?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I know which side up my photo paper should be in the tray?
- 5What is Brother iPrint&Scan?
- 6Store a Speed Dial number from my Brother machine's Caller ID History.
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10One or more of my colors are not printing (blank).
- 11Enable the Brother machine's network interface.
- 12The printer status is Offline or Paused.
- 13Paper Jam
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Connect your Brother machine to your mobile device via a wireless router or access point.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Change the number of times my Brother machine rings before it answers.
- 20Ink Low
- 21Can I use voice mail on the same line as my Brother machine?
- 22Replace Ink
- 23How do I load envelopes into my machine?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26How do I know which receive mode to select?
- 27Can I print from or scan to Android™ Smartphone?
- 28Change the printer driver settings (Windows/macOS)
- 29Why doesn't the machine answer when receiving a call?
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37Protect your Brother machine against unauthorised access over the network
- 38Delete print jobs from the print queue.
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40How to identify your Operating System (OS).
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Print using only the black ink cartridge when the Color cartridges have run out.
- 44Can I transfer faxes to the PC when my machine has a mechanical problem?
- 45When I print, the pages are smudged with ink.
- 46What is Distinctive Ring and how do I program it?
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)