FAQs & Troubleshooting
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227 Results
- 1Load paper in the paper tray
- 2Replace Ink
- 3Cover is Open
- 4No Paper Fed
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Cannot Detect
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12Low Temperature
- 13When I print photos, the color quality is not good.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Unable to Print 3X
- 16Wrong Paper Size
- 17What is the recommended paper?
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21Cannot Detect Ink Volume
- 22Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Install Starter Ink
- 24How to identify your Operating System (OS).
- 25Scan a document and save the scanned image to a folder on a local or network hard disk
- 26Unable to Scan AX
- 27Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 28Unable to Print XX
- 29Use voice mail on the same line as my Brother machine.
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31One or more of my colors are not printing (blank).
- 32Transfer faxes to the PC when my machine has a mechanical issue.
- 33Forward a fax to another fax machine when my machine has a mechanical problem.
- 34Paper Jam
- 35Improve poor print quality.
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Protect your Brother machine against unauthorised access over the network
- 42What is Brother iPrint&Scan?
- 43Open the "Scanners and Cameras" and Properties.
- 44Loading paper in the manual feed slot.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48High Temperature
- 49Select Receive mode.
- 50Change the printer driver settings (Windows/macOS)