FAQs & Troubleshooting
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227 Results
- 1Load paper in the paper tray
- 2Improve poor print quality.
- 3Low Temperature
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Paper Jam
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Use voice mail on the same line as my Brother machine.
- 13Change the printer driver settings (Windows/macOS)
- 14Cannot Detect
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17One or more of my colors are not printing (blank).
- 18Document Jam/too Long
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 21What is Brother iPrint&Scan?
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Set up my Brother machine to forward the received faxes to another location.
- 24I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27How to identify your Operating System (OS).
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 32Wrong Paper Size
- 33Transfer faxes to the PC when my machine has a mechanical issue.
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 39After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Wrong Ink Color
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49When I print photos, the color quality is not good.
- 50No Paper Fed