FAQs & Troubleshooting
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376 Results
- 1Load paper in the paper tray.
- 2I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 3Ink Low
- 4The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 5Install Starter Ink
- 6Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 7Paper tray not detected
- 8I cannot make borderless prints.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Wrong Paper
- 11Paper Jam (With Video Instructions)
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Scan from the Brother iPrint&Scan application using Windows Phone.
- 15One line (banding) appears at the end of the printed/ copied documents.
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18Unable to Print 5X
- 19Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 20Out of Memory
- 21Replace Ink
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I get a TS error when trying to print on a wireless network.
- 25Configure and use the Scan to Network feature (For Windows)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 29Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 30Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 31How many times will my Brother machine automatically redial a busy number?
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33What is the BRAdmin Professional software used for?
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36The scanner cover support has come off. (With Video Instructions)
- 37After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 38Open the Control Panel (For Windows)
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43One or more of my colors are not printing (blank).
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50Connect your Brother machine to your mobile device via a wireless router or access point.