FAQs & Troubleshooting
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MFC-J2310
378 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Load paper in the paper tray.
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
Enable the Brother machine's network interface.
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
Stains appear at the end of the printed/ copied documents.
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
10.
Can I print from or scan to Android™ Smartphone?
11.
Paper Jam (With Video Instructions)
12.
Replace Ink
13.
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
14.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
16.
Protect your Brother machine against unauthorised access over the network
17.
Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
18.
I cannot find some option in the Printing preferences. (For Windows)
19.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
22.
Transfer faxes to the PC when my machine has a mechanical problem.
23.
What driver package format is supported by my Linux distribution?
24.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
25.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
26.
Install Starter Ink
27.
Change the number of times my Brother machine rings before it answers.
28.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
29.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
30.
Connect your Brother machine to your mobile device via a wireless router or access point.