FAQs & Troubleshooting
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387 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Drum
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Load paper in the paper tray
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 7Jam Inside
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9What is Brother iPrint&Scan?
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Document Jam
- 12Curled or wavy
- 13Wrinkle
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 19Jam Rear
- 20Jam MP Tray
- 21White spots or hollow print
- 22I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot start ControlCenter4.
- 25Wrong Paper Size
- 26Carry out calibration to improve the color density
- 27Store numbers on my Brother machine for easy dialing from the control panel.
- 28What driver package format is supported by my Linux distribution?
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 33How do I know which receive mode to select?
- 34Replace Parts
- 35Cartridge Error
- 36Print both sides of paper or a booklet automatically
- 37I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Replace Belt
- 40White streaks or bands down the page
- 41Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 42Reset the network settings to the factory default
- 43Reset the network settings to the factory default (video instructions available)
- 44Turn the Toner Save mode on or off
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46What is the Network Shared printing?
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Nothing shows up on the machine's display after installing additional memory.
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
