FAQs & Troubleshooting
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386 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Replace WT Box
- 4Jam Rear
- 5Replace Toner
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Replace Drum
- 8I am unable to change my Brother machine's Receive Mode.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Load paper in the paper tray
- 11Jam Tray 1 / Jam Tray 2
- 12Colored lines across the page
- 13White spots or hollow print
- 14Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Carry out calibration to improve the color density
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Can I print from or scan to Android™ Smartphone?
- 20Replace Parts
- 21Duplex Disabled
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23Poor fixing
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25Drum Error (Drum!)
- 26Toner scatter or toner stain
- 27Reset the network settings to the factory default (video instructions).
- 28What is the recommended paper?
- 29I cannot send a fax using PC-FAX (Windows 10)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I keep getting the error message "Authenticate Err (Authentication error)".
- 33Setup and use Brother PC-FAX receiving
- 34I cannot print from my computer via USB.
- 35No Drum Unit
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38Cover is Open
- 39Is my Brother machine compatible with Windows Vista?
- 40Toner Low
- 41Install the optional lower tray
- 42Install extra memory
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 47Can I use voice mail on the same line as my Brother machine?
- 48I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 49Color misregistration
- 50Replace Belt