FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8Replace Drum
- 9Wrinkle
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Replace Belt
- 12Ghost
- 13Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 14Colored lines across the page
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16I keep getting the error message "Authenticate Err (Authentication error)".
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Color misregistration
- 20Jam Inside
- 21The color of your printouts is not what you expected
- 22Replace PF Kit xx
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Replace Toner
- 25I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 26Carry out calibration to improve the color density
- 27Unusable Device
- 28Load paper in the paper tray
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31Colors are light or faint on the whole page.
- 32Turn the Toner Save Mode on or off.
- 33Configure and use the Scan to Network feature (For Windows)
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 372-sided Disabled
- 38Print on both sides of the paper (2-sided/duplex Printing).
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Configure and use the Scan to E-mail Server feature.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Log Access Error
- 50Printing/ Scanning with a mobile device